Job Description

Job Title: General Manager - Residential Resort

Lead with purpose and make a real difference. We are seeking an experienced General Manager to oversee multi-site operations, driving excellence in elderly care and independent living services. This is a Live-Out Permanent Position. 
The salary range is from EUR50,000 per annum to EUR55,000 per annum depending on the candidate's experience and background.

Duties:

• Oversee daily operations across all care and independent living services.
• Supervise department heads and ensure seamless coordination across service areas.
• Monitor care quality standards and ensure compliance with regulatory requirements.
• Manage budgets, control costs, and ensure operational efficiency.
• Review and approve policies, procedures, and operational protocols.
• Represent the company in meetings with residents, families, partners, and regulatory authorities.

Experience:

• Strategic leadership: Develop and implement operational plans to enhance service delivery and optimize resources.
• Staff management: Lead, mentor, and motivate employees to ensure high performance, engagement, and retention.
• Quality assurance: Maintain high levels of resident satisfaction through consistent service excellence.
• Regulatory compliance: Ensure adherence to all healthcare, safety, and legal standards relevant to care services.
• Financial management: Monitor financial performance, prepare forecasts, and deliver operational targets.
• Stakeholder engagement: Build strong relationships with residents, families, staff, suppliers, and external agencies.
• Continuous improvement: Identify opportunities for innovation and process enhancements in care and hospitality services.

Qualifications:

• Proven leadership experience in healthcare management, elderly care, or hospitality operations (multi-site experience preferred).
• Candidates from the hotel management sector are welcome, provided they can demonstrate strong operational and customer service skills transferable to the care industry.
• Knowledge of care service operations and management, including relevant regulations (preferred but not essential for hospitality leaders).
• Strong financial acumen with experience in budgeting, cost control, and operational optimization.
• Excellent interpersonal, communication, and conflict resolution skills.